Privacy notice in accordance with article 13 of the GDPR


Our company,

GasLINE Telekommunikationsnetzgesellschaft deutscher Gasversorgungsunternehmen mbH & Co. KG
Paesmühle, Paesmühlenweg 12
47638 Straelen

Telephone: +49 2834 7032-0

is responsible for the processing of personal data within the meaning of Article 24 of the General Data Protection Regulation (GDPR).

The Data Protection Officer we have appointed is:

Bernd Ritscher
23-1 Service GmbH
Moselstraße 9
D-47051 Duisburg

You may, at any time, contact us to exercise your right to request access to your personal data or to have your personal data corrected or deleted or to restrict or block the processing of your data – insofar as this is permissible without breaching any other legal obligations.

When you contact us (e.g. via our contact form or e-mail), the information and data you provide will be used for the purpose of processing your enquiry and for any follow-up questions that may arise, in particular in respect of the implementation of pre-contractual measures.

We expressly point out that data transmission on the Internet (for example, via our contact form or by e-mail communication) has security gaps and cannot be completely protected against access by third parties.

Please contact us if you have any further questions or comments. If we are unable to help and if you believe that the processing of your personal data infringes data protection laws, you have a legal right, without prejudice to any other administrative or judicial remedy, to lodge a complaint with the competent supervisory authority responsible for data protection, especially in the member state of your habitual residence, your place of work or the place of the alleged infringement.

Privacy policy for customers and partners

We will only process information from natural persons if this is necessary for our current or future contractual relationship with you or has to be done to comply with legal requirements. We will delete your data as soon as the legally prescribed periods have expired or the data are no longer needed for other reasons.

If we have to commission other service providers to provide our services for you – such as logistics companies or GasLINE Customer Projects GmbH – we will pass on your data to the required extent. If there are legal obligations to pass on your data, e.g. to authorities, we will comply with such obligations.

In addition, we have service providers who support our ordering and billing processes as well as the computer and telecommunications systems and help us to provide services but may only process your data on our instructions (contract processors).

Should it be necessary for our activity, we will process data with third parties – e.g. authorities, offices, etc. In order to protect our routes and infrastructure, we will pass on information on property owners to authorised companies if they have a legitimate interest in planning their own construction work.

Privacy policy for this website

Our website can generally be used without providing any personal data. Where there is an opportunity for visitors to enter personal or business data (email addresses, name, addresses), such data submitted by the user is provided voluntarily.

Your data will be treated confidentially and will not be passed on to third parties. There is also no link to the access data listed below.

SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as your enquiries to us as a site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Integration of third-party services and content

We reserve the right to incorporate content from of third parties, such as videos from YouTube, maps from Google Maps, Google Fonts, graphics from other websites into our website. This means that the providers of this content (hereinafter referred to as “third-party providers”) will become aware your IP address, because without the IP address they would not be able to send the content to the browser of the respective user. The IP address is therefore needed in order to display this content. We endeavour to only use content from providers who use the IP address only to deliver such content. However, if the third-party providers store the IP address, e.g. for statistical purposes, then this is beyond our control. As a rule, you will find the data privacy information on the respective websites of the provider.

Our website also contains links to other websites (so-called external links). Please note that we have no control over whether the operators of such other websites comply with data protection regulations. You can recognise external links by the fact that the relevant piece of text is underlined on the website.

Use of cookies

This website uses so-called cookies to enable the proper function of our website in the first place. Cookies do not cause any damage to your computer and do not contain any viruses. Cookies help to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser the next time you visit our website.

You can set your browser to indicate when a cookie is being sent and only allow cookies for certain browser sessions, refuse cookies for some or all websites and activate the automatic deletion of cookies when closing the browser. Please note, however, that some website features or services may not function properly without cookies.

Server log files

The provider of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This information includes:

  • browser type and browser version
  • operating system used
  • referrer URL
  • host name of the accessing computer
  • time of server request

These data cannot be assigned to specific persons or combined with other data sources. We reserve the right to check these data subsequently if we become aware of concrete evidence of unlawful use.


We use the service “ESRI”. The provider is Environmental Systems Research Institue Inc, 380 New York St, Redlands, CA 92373, USA (hereinafter “ESRI”).

ESRI offers a globally distributed content delivery network for maps. This technically involves the retrieval of map data for our network map from ESRI’s servers. In the process, your IP address is transmitted to ESRI.

The use of ESRI is based on our legitimate interest in making our website as appealing as possible (Art. 6 para. 1 lit. f DSGVO).

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:

Further information on the subject of security and data protection at ESRI can be found here:

Data Processing Addendum (DPA)
We have concluded a Data Processing Addendum (DPA) for the use of the above service. This is a contract required by data protection law, which ensures that this service only processes the personal data of our website visitors in accordance with our instructions and in compliance with the DSGVO.

Privacy policy for the use of Google Analytics

We do not use any tools to measure reach or to track or profile users. We do not pass on your data and do not analyse any data about you.

Privacy policy for the use of CCTV

At our location in Straelen, we have installed CCTV at points with an increased risk of unauthorised entry or intrusion into the buildings. Some of these CCTV systems are not visible from the outside.

The recorded images are deleted after 3 working days if there are no indications of an illegal entry by third parties into the premises or buildings of the company. In the event of unauthorised entry or intrusion, the images will be stored until the end of any police investigations and be made available to the investigating authorities.
The recording is based on the legitimate interest of the person responsible.